Refund policy
Simple. Transparent. Customer-First.
At Bharat Photon, we believe great technology should come with complete peace of mind. Our return and refund policy is designed to be clear, fair, and hassle-free — so you can shop with confidence.
🕒 7-Day Easy Return Window
We offer a 7-day return period for eligible products purchased online across India.
✅ Return Eligibility
To ensure smooth processing, returned items must be:
- In original delivered condition
- Unused and uninstalled
- With all accessories and tags intact
- Packed securely in original packaging
🚫 Non-Returnable Items
Certain products cannot be returned due to safety or customization:
- Made-to-order or customized products
- Personal hygiene items
- Hazardous materials or flammable goods
- Clearance or sale products
- Gift cards
🛠 Damaged or Defective Products
Received a damaged or faulty product? We’ve got you covered.
- Free replacement after verification
- If replacement is declined, a collection fee may apply
- Please report issues within 24–48 hours of delivery
Our support team ensures quick resolution so your operations remain uninterrupted.
❌ Order Cancellation
Need to cancel? No worries.
- Orders can be cancelled before dispatch
- Within 24 hours of ordering
- Or before 12 PM on the working day, delivery
- Post-dispatch requests may include a pickup charge
💳 Smooth Refund Process
Once we receive and inspect your return:
- You’ll get an email confirmation of refund approval
- Refunds are issued to the original payment method
- Processing time depends on your bank or payment provider
🤝 Our Promise
With Bharat Photon, you don’t just buy products — you invest in reliability, trust, and long-term support.
If you need assistance, our team is always here to help.
